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Global Service

Wherever You Plant,
We're Already There.

Local partners, remote diagnostics and spare-part hubs keep your fleet green from Rotterdam to Riyadh.

Maintenance

Our local partners handle routine maintenance and warranty repairs to keep every planter at peak performance — 24/7 remote diagnostics, 72-hour spare-part dispatch, 3-year full-unit warranty.

XiaoOu Cloud App

One app transforms planter management: live fleet map, refill routes, health scores and ESG water-saving reports — free for the lifetime of every unit.

Service Network

A growing partner network across 30+ countries, backed by our Chengdu factory and engineering team — local people, local language, global standard.

How Service Works

Four Promises, Kept Daily.

From the moment your planters come online, this is what stands behind them.

01

24/7 Remote Monitoring

Every unit reports health to the cloud around the clock. Most issues are fixed by an over-the-air update before you notice them.

02

72-Hour Spare Parts

Pumps, sensors and panels ship directly from our Chengdu factory within 72 hours of a confirmed ticket.

03

3-Year Warranty

Full-unit warranty on every planter, including electronics and battery. Extended coverage available for city fleets.

04

Local Partners

Trained partners in 30+ countries handle installation, plant swaps and on-site repairs — in your language, on your schedule.

Global Hubs

From Chengdu to 30+ Countries.

Every planter, spare part and engineer dispatches from our Chengdu headquarters to city fleets worldwide.

Middle East Chengdu HQ SE Asia

Talk to Our Service Team.

Warranty questions, spare parts, or becoming a service partner — we reply within one business day.

Contact Us