1. Who We Are
XiaoOu Box is the overseas brand of Sichuan XiaoOu Smart City Technology Co., Ltd. ("XiaoOu", "we", "us"), headquartered in Chengdu, China. This Privacy Policy explains how we handle personal data when you visit xiaooubox.com, use our apps and devices, or contact us.
2. Data We Collect
- Contact data — name, email address, phone number, country/region and message content when you submit an inquiry, quote request or support ticket.
- Account data — login credentials and profile details if you register for the XiaoOu app or cloud platform.
- Device data — telemetry from connected planters (soil moisture, water level, temperature, device status) linked to your account.
- Usage data — pages visited, browser type, IP address and approximate location, collected via server logs and analytics.
3. How We Use Your Data
- Responding to inquiries, quotes and support tickets;
- Operating and improving our products, apps and cloud services;
- Sending service notices and, with your consent, marketing updates;
- Complying with legal obligations and protecting against fraud or abuse.
4. Cookies
We use a small number of cookies and similar technologies to remember your language preference, keep sessions secure and measure site performance. You can disable cookies in your browser settings; some features may degrade as a result. We do not use third-party advertising cookies.
5. Third-Party Services
We rely on a limited set of processors to run our services: cloud hosting providers, email delivery services and map/analytics providers. These parties process data only on our instructions and under appropriate safeguards. We do not sell your personal data to anyone.
6. International Transfers
Your data may be processed in China and other countries where our infrastructure or service providers operate. Where required, we apply contractual safeguards (such as standard contractual clauses) for cross-border transfers.
7. Your Rights
Depending on your jurisdiction — including under the EU/UK GDPR — you may have the right to access, correct, delete or port your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise any of these rights, contact us at xiaoosc@xiaoosc.com. You also have the right to lodge a complaint with your local data protection authority.
8. Data Retention & Security
We keep personal data only as long as needed for the purposes above, then delete or anonymize it. We apply industry-standard technical and organizational measures — encryption in transit, access controls and least-privilege practices — to protect your data.
9. Children
Our services are not directed at children under 16, and we do not knowingly collect their personal data.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be announced on this page with a revised "last updated" date.
11. Contact Us
Questions about this policy or your data? Email xiaoosc@xiaoosc.com or write to Sichuan XiaoOu Smart City Technology Co., Ltd., Chengdu, Sichuan, China.