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Support Center

Support & Downloads.

Manuals, videos, apps and answers — everything you need to keep your XiaoOu Box growing. Still stuck? Open a ticket and we'll reply within 24 hours.

Documents

Manuals & Guides.

Installation guides, user manuals and spec sheets — free to download.

Installation

CityScape XL Installation Guide

Step-by-step anchoring, leveling and module connection for municipal installations. Includes wiring diagrams and torque specs.

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User Manual

BloomBox S1 Quick Start Guide

From unboxing to first watering in 10 minutes — pairing with the app, filling the tank and choosing a plant profile.

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Videos

Watch & Learn.

Short tutorials from our engineers — setup, winterizing and everyday care.

Inside a XiaoOu Box smart planter 04:32

Unboxing & setup in 10 minutes

Assembly, tank fill and app pairing for first-time BloomBox owners.

XiaoOu Box planters in a public plaza 06:10

Winterizing your planter

Enable freeze protection, auto-drain and insulation mode before the frost hits.

App

Get the XiaoOu App.

Monitor soil, schedule watering and control your planters from anywhere.

FAQ

Frequently Asked Questions.

How often should I refill the water tank?

A full 8L tank lasts about 30 days indoors. Outdoor units in hot climates may need a refill every 2–3 weeks — the app warns you days before the tank runs low.

The planter won't connect to WiFi — what should I check?

Make sure your network is 2.4 GHz (5 GHz is not supported), the password contains no special characters, and the planter is in pairing mode (LED blinking blue). Re-run pairing from the app if needed.

Ticket

Still Need Help?

Open a support ticket — a real engineer replies within 24 hours.